Privacy Policy

1. Introduction

At Chissa London, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.chissalondon.co.uk), make a purchase, or contact us.

2. Information We Collect

We may collect and process the following personal data:

• Personal Information: Your name, address, email, phone number, and payment details when you make a purchase.
• Account Information: If you create an account, we store your login credentials and preferences.
• Usage Data: Details of your visits to our website, including IP address, browser type, time zone, and browsing activity.
• Communication Information: Any correspondence with us via email, phone, or social media.

3. How We Use Your Information

We use the information collected for the following purposes:

• To process your orders, payments, and deliveries.
• To respond to your inquiries or provide customer support.
• To improve our website, services, and customer experience.
• To send promotional emails or newsletters, if you have opted in.
• To comply with legal obligations or prevent fraudulent activities.

4. Sharing Your Information

We do not sell or share your personal information with third parties except as necessary to fulfill your order or as required by law. This includes:

• Service Providers: Payment processors, delivery partners, or IT service providers.
• Legal Obligations: Sharing information with authorities if required by law or court order.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Recognise you on future visits.
• Understand how our website is used.
• Provide personalised content and advertising.

You can adjust your browser settings to refuse cookies, but this may limit some functionality of our website.

6. Data Security

We take the security of your personal data seriously and use appropriate measures to protect it from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, and regular security audits.

7. Your Rights

You have the following rights under data protection laws:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct any inaccuracies in your data.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Opt-Out: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@chissalondon.co.uk.

8. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend reviewing their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

• Email: info@chissalondon.co.uk
• Phone: 020 3355 1494
• Address: Unit 5, Great West Road, Brentford, London TW8 9DN

By using our website, you agree to the terms outlined in this Privacy Policy. We are committed to ensuring your privacy and the security of your information.