Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to CHISSA London. By accessing our website (www.chissalondon.co.uk) and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Company Information

Chissa London is a family-run business and the official UK distributor for Decomin Decorative Paints. Our registered office is located at 565 Green Lanes, Harringay Ladder, London N8 0RL. 

Our shop address is Safestore Selfstorage Brentford, Unit 5, Great West Road, TW8 9DN. You can contact us at info@chissalondon.co.uk , 020 3355 1494

3. Products and Services

We offer a range of natural, water-based decorative paints and related products. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.

4. Ordering and Payment

• Pricing: All prices are listed in GBP (£) and include VAT unless stated otherwise. We strive to ensure that all pricing information is accurate; however, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.

• Payment: Payment must be made at the time of ordering. We accept Apple Pay, Master/Visa Credit/Debit Card and Paypal. Your order will not be processed until payment has been received in full.

5. Delivery

• Shipping: We deliver products within the United Kingdom. Delivery charges and estimated timescales are specified during the ordering process. We make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. CHISSA London shall be under no liability for any delay or failure to deliver the products within estimated timescales.

• Risk of Loss: All items purchased from Chissa London are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

• Returns: If you are not satisfied with your purchase, you may return the product within 14 days of receipt for a refund or exchange, provided the item is unused and in its original packaging. Please contact us at info@chissalondon.co.uk to initiate a return.

• Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 2-3 working days.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Chissa London or its content suppliers and is protected by UK and international copyright laws. Unauthorized use of any content from this website is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Chissa London shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly to ensure you are aware of any changes.

11. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

• Email: info@chissalondon.co.uk
• Phone: 020 3355 1494
• Address: Unit 5, Great West Road, Brentford, London, TW8 9DN, United Kingdom

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.